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Alberta Aquatica Vendor Review Survey Results


Tanker
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The 2009 Edition link is HERE

I would like to start out with a special thanks to all of the people who took the time to complete their surveys. The information you provided was excellent and allowed me to produce what follows. There will be four parts to the thread, each to appear over the course of the week.

  • First I will post the Top Five Rated stores in Edmonton and Calgary, and their respective scores.
  • Second will be the detailed listings from each of the Top VISITED stores (there is a reason we go there more than the 'best' stores).
  • Then we'll have a post with the findings of the 'dead fish count' tour of the top 5 stores in each city.
  • And lastly will be a summary of the comments in the survey responses. This is the only portion where people's individual opinions are available, so it's fair to have them last, I feel.

Following all of this, there may be a link to view the raw data for those who wish to challenge the numbers, or just like geeky crap like that.

This thread will be Pinned, and Locked from discussion. A separate thread is available for discussion of the results, however this thread will still be applicable to the rules of the forum, and as such no further reviews should be posted. Save it for next time ;)

The next survey will be generated in November 2007. I hope to narrow the questions down a little, and be able to include more stores, and other cities in Alberta. If there is a store you absolutely feel MUST be on the next survey, Private Message me their details and I'll strive to meet your expectations.

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Top Five Stores in Edmonton / Calgary:

1: Nature’s Corner Store - Edmonton

2: Gold Aquarium - Calgary

3: Elite Aquatic - Calgary

4: Riverfront Aquariums - Calgary

5: tie – Big Al’s Aquarium Services - Edmonton

Pisces Pet Emporium - Calgary

Scores are an average of the responses from the survey.

Nature’s Corner Store - Edmonton

Staff Responsiveness: 4.5 - #1

Staff Knowledge: 4.6 - #1

Livestock Selection: 3.9

Livestock Quality: 4.5 - #1

Dry Goods Selection: 3.5

Dry Goods Quality: 4.1 - #1

Regularly Shop here: 3.8 - #1

Return Customer: 4.1

AVG: 4.1 (4.125)

Gold Aquariums - Calgary

Staff Responsiveness: 3.8

Staff Knowledge: 4.4

Livestock Selection: 4.0

Livestock Quality: 4.4

Dry Goods Selection: 3.8

Dry Goods Quality: 4.1 - #1

Regularly Shop here: 3.6

Return Customer: 4.5 - #1

AVG: 4.1 (4.075)

Elite Aquatics - Calgary

Staff Responsiveness: 4.4

Staff Knowledge: 4.4

Livestock Selection: 3.8

Livestock Quality: 4.2

Dry Goods Selection: 3.9

Dry Goods Quality: 4.1 - #1

Regularly Shop here: 3.4

Return Customer: 4.3

AVG: 4.1 (4.0625)

Riverfront Aquariums - Calgary

Staff Responsiveness: 3.3

Staff Knowledge: 4.1

Livestock Selection: 4.2 - #1

Livestock Quality: 3.7

Dry Goods Selection: 3.5

Dry Goods Quality: 3.6

Regularly Shop here: 3.5

Return Customer: 4.1

AVG: 3.8

Big Al’s Aquarium Services - Edmonton

Staff Responsiveness: 3.1

Staff Knowledge: 3.2

Livestock Selection: 4.1

Livestock Quality: 3.2

Dry Goods Selection: 4.1

Dry Goods Quality: 4.0

Regularly Shop here: 3.3

Return Customer: 3.9

AVG: 3.6 (3.6125)

Pisces Pet Emporium - Calgary

Staff Responsiveness: 3.4

Staff Knowledge: 3.2

Livestock Selection: 3.6

Livestock Quality: 3.4

Dry Goods Selection: 4.2 - #1

Dry Goods Quality: 4.1 - #1

Regularly Shop here: 3.3

Return Customer: 3.7

AVG: 3.6 (3.6125)

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Top Five Stores Ranked By Response, with data from "What did you buy there". Data is percentage of visitors who indicated a purchase from each category.

The data in this is subject to wild swings in interpretation styles, and may very well be dropped in the next round.

Calgary Based Stores:

Top Five Visited:

Pisces, Gold, Riverfront, Petland, Elite

Pisces: 81 Visits

Fresh Fish Purchased: Yes ( 65%)

Fresh Other Purchased: Yes ( 24%)

Salt Fish Purchased: Saltwater not available

Filter, etc Purchased: Yes ( 48%)

Tank, etc Purchased: Yes ( 43%)

Foods, etc Purchased: Yes ( 52%)

Gold Aquariums: 71 Visits

Fresh Fish Purchased: Yes ( 76%)

Fresh Other Purchased: Yes ( 11%)

Salt Fish Purchased: Yes ( 18%)

Salt Other Purchased: Yes ( 24%)

Filter, etc Purchased: Yes ( 46%)

Tank, etc Purchased: Yes ( 29%)

Foods, etc Purchased: Yes ( 45%)

Riverfront Aquariums: 68 Visits

Fresh Fish Purchased: Yes ( 80%)

Fresh Other Purchased: Yes ( 26%)

Salt Fish Purchased: Yes ( 10%)

Salt Other Purchased: Yes ( 11%)

Filter, etc Purchased: Yes ( 36%)

Tank, etc Purchased: Yes ( 24%)

Foods, etc Purchased: Yes ( 40%)

Petland (all locations): 63 Visits

Fresh Fish Purchased: Yes ( 60%)

Fresh Other Purchased: Yes ( 10%)

Salt Fish Purchased: Saltwater not available

Filter, etc Purchased: Yes ( 48%)

Tank, etc Purchased: Yes ( 16%)

Foods, etc Purchased: Yes ( 41%)

Elite Aquatics: 55 Visits

Fresh Fish Purchased: Yes ( 50%)

Fresh Other Purchased: Yes ( 15%)

Salt Fish Purchased: Yes ( 16%)

Salt Other Purchased: Yes ( 18%)

Filter, etc Purchased: Yes ( 46%)

Tank, etc Purchased: Yes ( 21%)

Foods, etc Purchased: Yes ( 22%)

Edmonton Based Stores:

Top Five Visited:

Big Al's, Nature's Corner Store, Aquarium Enthusiasts, PJ's, Aquarium Illusions

Big Al's: 85 Visits

Fresh Fish Purchased: Yes ( 65%)

Fresh Other Purchased: Yes ( 18%)

Salt Fish Purchased: Yes ( 13%)

Salt Other Purchased: Yes ( 13%)

Filter, etc Purchased: Yes ( 65%)

Tank, etc Purchased: Yes ( 31%)

Foods, etc Purchased: Yes ( 54%)

Nature's Corner Store: 55 Visits

Fresh Fish Purchased: Yes ( 73%)

Fresh Other Purchased: Yes ( 35%)

Salt Fish Purchased: Saltwater not available

Filter, etc Purchased: Yes ( 45%)

Tank, etc Purchased: Yes ( 16%)

Foods, etc Purchased: Yes ( 60%)

Aquarium Enthusiasts: 54 Visits

Fresh Fish Purchased: Yes ( 31%)

Fresh Other Purchased: Yes ( 2%)

Salt Fish Purchased: Yes ( 18%)

Salt Other Purchased: Yes ( 16%)

Filter, etc Purchased: Yes ( 34%)

Tank, etc Purchased: Yes ( 18%)

Foods, etc Purchased: Yes ( 32%)

PJ's Pets (all locations): 51 Visits

Fresh Fish Purchased: Yes ( 51%)

Fresh Other Purchased: Yes ( 12%)

Salt Fish Purchased: Saltwater not available

Filter, etc Purchased: Yes ( 36%)

Tank, etc Purchased: Yes ( 24%)

Foods, etc Purchased: Yes ( 22%)

Aquarium Illusions: 45 Visits

Fresh Fish Purchased: Yes ( 24%)

Fresh Other Purchased: Yes ( 4%)

Salt Fish Purchased: Yes ( 13%)

Salt Other Purchased: Yes ( 22%)

Filter, etc Purchased: Yes ( 17%)

Tank, etc Purchased: Yes ( 8%)

Foods, etc Purchased: Yes ( 11%)

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The remainder of the stores represented in our survey.

Calgary:

Ocean City

Staff Responsiveness: 3.7

Staff Knowledge: 3.5

Livestock Selection: 3.9

Livestock Quality: 4.0

Dry Goods Selection: 2.8

Dry Goods Quality: 3.5

Regularly Shop here: 3.1

Return Customer: 4.1

AVG: 3.6

Red Coral

Staff Responsiveness: 4.1

Staff Knowledge: 3.8

Livestock Selection: 3.3

Livestock Quality: 3.6

Dry Goods Selection: 3.0

Dry Goods Quality: 3.8

Regularly Shop here: 2.7

Return Customer: 3.8

AVG: 3.5

Wai’s

Staff Responsiveness: 3.0

Staff Knowledge: 3.9

Livestock Selection: 3.7

Livestock Quality: 3.3

Dry Goods Selection: 3.3

Dry Goods Quality: 3.8

Regularly Shop here: 2.3

Return Customer: 3.1

AVG: 3.3

Franco's

Staff Responsiveness: 3.3

Staff Knowledge: 3.9

Livestock Selection: 3.3

Livestock Quality: 3.9

Dry Goods Selection: 2.3

Dry Goods Quality: 3.4

Regularly Shop here: 2.3

Return Customer: 3.3

AVG: 3.2

Petland - All Locations

Staff Responsiveness: 2.8

Staff Knowledge: 2.5

Livestock Selection: 3.1

Livestock Quality: 2.9

Dry Goods Selection: 3.6

Dry Goods Quality: 3.5

Regularly Shop here: 2.7

Return Customer: 3.3

AVG: 3.1

Tanks Alot

Staff Responsiveness: 3.1

Staff Knowledge: 2.8

Livestock Selection: 2.1

Livestock Quality: 3.0

Dry Goods Selection: 3.1

Dry Goods Quality: 3.2

Regularly Shop here: 2.4

Return Customer: 3.1

AVG: 2.9

Imperial

Staff Responsiveness: 2.8

Staff Knowledge: 2.7

Livestock Selection: 2.8

Livestock Quality: 3.2

Dry Goods Selection: 2.7

Dry Goods Quality: 3.2

Regularly Shop here: 1.7

Return Customer: 2.9

AVG: 2.8

Petsmart - Calgary

Staff Responsiveness: 2.6

Staff Knowledge: 2.3

Livestock Selection: 2.4

Livestock Quality: 2.4

Dry Goods Selection: 3.0

Dry Goods Quality: 3.0

Regularly Shop here: 2.3

Return Customer: 2.7

AVG: 2.6

Edmonton:

Aquarium Enthusiasts

Staff Responsiveness: 3.9

Staff Knowledge: 3.8

Livestock Selection: 3.1

Livestock Quality: 3.5

Dry Goods Selection: 3.0

Dry Goods Quality: 3.5

Regularly Shop here: 2.4

Return Customer: 3.4

AVG: 3.3

Family Pets

Staff Responsiveness: 3.3

Staff Knowledge: 3.5

Livestock Selection: 3.4

Livestock Quality: 3.6

Dry Goods Selection: 3.3

Dry Goods Quality: 3.5

Regularly Shop here: 2.4

Return Customer: 2.9

AVG: 3.2

Paradise

Staff Responsiveness: 3.5

Staff Knowledge: 2.8

Livestock Selection: 2.7

Livestock Quality: 2.6

Dry Goods Selection: 3.4

Dry Goods Quality: 3.8

Regularly Shop here: 2.9

Return Customer: 3.6

AVG: 3.2

Aquarium Illusions

Staff Responsiveness: 3.0

Staff Knowledge: 3.3

Livestock Selection: 2.7

Livestock Quality: 3.5

Dry Goods Selection: 2.7

Dry Goods Quality: 3.3

Regularly Shop here: 2.2

Return Customer: 2.9

AVG: 3.0

SuperPet

Staff Responsiveness: 2.9

Staff Knowledge: 2.5

Livestock Selection: 2.9

Livestock Quality: 2.9

Dry Goods Selection: 3.3

Dry Goods Quality: 3.3

Regularly Shop here: 2.5

Return Customer: 2.9

AVG: 2.9

Little Oceans

Staff Responsiveness: 3.7

Staff Knowledge: 3.4

Livestock Selection: 2.7

Livestock Quality: 2.9

Dry Goods Selection: 2.4

Dry Goods Quality: 2.9

Regularly Shop here: 2.2

Return Customer: 2.4

AVG: 2.8

Petsmart - Edmonton

Staff Responsiveness: 2.4

Staff Knowledge: 2.1

Livestock Selection: 2.6

Livestock Quality: 2.4

Dry Goods Selection: 3.2

Dry Goods Quality: 3.1

Regularly Shop here: 2.3

Return Customer: 2.9

AVG: 2.6

PJ’s Pets

Staff Responsiveness: 2.6

Staff Knowledge: 2.2

Livestock Selection: 2.8

Livestock Quality: 2.7

Dry Goods Selection: 3.0

Dry Goods Quality: 2.9

Regularly Shop here: 2.3

Return Customer: 2.6

AVG: 2.6

Grrr-Animals

Staff Responsiveness: 3.3

Staff Knowledge: 2.5

Livestock Selection: 1.7

Livestock Quality: 2.2

Dry Goods Selection: 1.5

Dry Goods Quality: 2.5

Regularly Shop here: 1.8

Return Customer: 4.3

AVG: 2.5

Aquagiant

Staff Responsiveness: 2.2

Staff Knowledge: 2.1

Livestock Selection: 2.8

Livestock Quality: 2.0

Dry Goods Selection: 2.7

Dry Goods Quality: 2.6

Regularly Shop here: 2.0

Return Customer: 2.6

AVG: 2.4

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