FunkSolid Posted July 22, 2016 Report Share Posted July 22, 2016 I had a great experience with Marineland yesterday. I noticed some condensation on my 200W Visi Therm heater, called them, and they are shipping me an updated 200W heater. The lady said that an update to the Visi Therm is now called the "Precision" but would not say why, even though they look identical ;-) I called the 1-800 number, and the first person who picked up the phone took care of me. Done in under 5 minutes. One clever thing she made me do was to cut the cord off of the top of the heater, and email the picture to her. A positive anecdote for everyone. Quote Link to comment Share on other sites More sharing options...
Driftwood Posted July 23, 2016 Report Share Posted July 23, 2016 Marineland has great customer service. Won a heater as a door prize a couple years ago that malfunctioned. Explained the situation to the young lady who had me email a picture with the cord cut off. They didn't have a replacement to send me, so she sent me a cheque. Only took 6 days .... Love those US dollars. Quote Link to comment Share on other sites More sharing options...
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